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Customer Success Lead

AeroCloud Systems

AeroCloud Systems

Customer Service, Sales & Business Development
Manchester, UK
Posted on Monday, May 20, 2024

About you

We are looking for a Customer Success Lead to join our Commercial Team. This role is based in the Stockport office with a hybrid working model.

Summary of Role

As the Customer Success Lead, you will lead across all AeroCloud customers globally, working with key customer stakeholders including CEO's CIOs, COOs and other senior business leaders. You and your team will identify and mitigate risk scenarios and capitalize upon growth opportunities through organic and strategic initiatives to drive increased usage across AeroClouds three core product verticals. As the Department Head, you will ensure the Customer Success Team is empowered and equipped to provide a world class customer experience by delivering customer success programmes inclusive of onboarding, expansion, optimisation and retention and working cross-functionally with the DIS (Deployment, Implementation and & Support) Teams.