About Cable

Our mission

We’re building Cable because we’re passionate about reducing financial crime. We know that financial crime comes with devastating consequences – from the horrific human cost to the downstream impact on government, businesses and communities – but despite increased regulations and efforts, we are still failing in this fight. More than $4 trillion is laundered each year, and globally less than 1% is caught.

What we’re building

A fundamental reason why banks and fintech are failing in this fight today is that, for a lot of their key compliance tools and processes, there is no way to automatically measure their effectiveness. They can’t close the gaps because they don’t know where the gaps are.

We are building “the” tool for Compliance Officers, and want to improve testing and assurance across a variety of regulatory areas. This is a hugely underserved market, and one that is ripe for disruption.

We are building industry-first technology to make a real, tangible improvement in the world, beginning in financial services. But this is just the start. Our mission will require us to build products across multiple industries and geographies - we’re already serving customers in US, EMEA and Asia.

The Role

We are looking for a world class Customer Success Manager to help our customers get amazing value from Cable’s platform. As a Customer Success Manager at Cable, you will be the subject matter expert on our products and our customers’ needs. This means having a deep knowledge of how our products work and consistently distilling best practices to our customers, to maximise the value they are getting. We think that the ideal candidate is someone with a background in delighting bank and fintech customers, who has worked across customer success, account management and solutions teams at risk or compliance startups and who is obsessed with making data driven decisions. Over time, we expect this person to manage more of the team and set the tone for how we grow our Customer Success function.

What you’ll be working on

• Building relationships: We are nothing without our customers. Develop trust with them and enable positive outcomes through honesty, clarity and integrity
• Driving product usage and adoption: Refine and execute world class product training for customers, including Train the Trainer materials
• Providing data-driven insights: Weave product usage data, market insights and customer goals to tell compelling stories through strategic business reviews and to anticipate our customers’ needs
• Being deeply invested in showing the value Cable provides and how to align on that value with our customers
• Enabling lightspeed customer support: Be the primary point of contact for our customers, owning a smooth and speedy resolution to any issues. Make sure all our customer-facing interactions are impactful, efficient, and provide value to our customers and Cable. Consistently funnel feedback back to our engineers to ensure we’re prioritizing the most valuable features
• Building on the foundations for our Customer Success team at Cable: Design, implement and execute on KPIs, such as NRR, customer retention, usage and happiness metrics
• Increasing revenue: Collaborate closely with Sales, consistently identify new cross selling and upselling opportunities while minimizing churn

You could be a great fit if some of the following are true

• You get compliance. You are passionate about working at a company trying to reduce financial crime and have worked at a Regtech previously
• You think that Cable sounds like somewhere you want to work based on our Operating System
• You have experience working closely with banks or fintechs in a Customer Success capacity, to ensure they are getting the most out of the product and are on a clear path to expansion
• You have worked closely with engineering teams, and understand how to rapidly translate customer feedback, requirements and ideas into new, testable features
• You are highly perceptive and resourceful. You know the questions to ask and where to find the answers independently
• You are trustworthy. You can prioritize ruthlessly and juggle multiple projects at once
• You have exceptional organization and project management skills
• You have lots of experience with, and enjoy, speaking with customers
• You have exceptional written and oral communication skills across all levels of the organization - you understand the key to unlocking lifetime value is executive buy-in
• You understand the key drivers of usage and how to analyze data. You’re comfortable using SQL, Looker or Tableau to query and visualize data
• You have experience working with a wide range of senior stakeholders and driving strategic QBRs

Who we are

Our founding team has hands-on experience leading financial crime teams and has seen firsthand the lack of tools and technology needed to conduct effective oversight of financial crime controls. Our team have worked in leading fintechs and startups and have experience building scalable infrastructure and beloved products from the ground up.

We are backed by some of the best venture capitalists and angel investors, including Stage 2, Jump Capital and CRV.

Our Operating System

This is extremely important to us and we take it very seriously. If you love the sound of it, then we love the sound of you!

How we work

We are a hybrid company based in North America. This role can be based in any North American timezone, but will need considerable crossover with GMT.

Benefits

Generous equity

25 days holiday + birthday + public holidays

Biannual pay reviews

$50 per month to spend on health and wellbeing

$1000 per year to spend on learning and development

$750 per year on a working from home set up

Generous parental leave

Equal Opportunity Employer Information

Cable is an equal opportunity employer and we value diversity, equity and inclusion.

Research has shown that women are less likely than men to apply for a role if they do not have experience in 100% of the areas mentioned in a job description. Please know that the list above is indicative and that we would still love to hear from you even if you feel you don't have experience in all the areas, but think that you could do the job.

We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.