Customer Success Manager - Corporate
Enboarder
A Little About Us
Enboarder is on a mission to build better human connections across the employee journey. Our Human Connection Platform® cuts through the noise of daily communications and elevates what matters most. From onboarding to learning, performance management, career growth, and organizational change, we help companies nurture cultures of connection and belonging where every moment matters — and every human feels seen, supported, and included.
What’s Enboarder like?
We’re a SaaS tech company that got our start in Australia in 2015. We’ve grown from a small team operating out of Sydney to distributed teams across APAC, EMEA, the U.S., and India! You’ll find the expected perks like pets at the office, remote working options, equity, competitive compensation, paid parental leave, and flexible schedules. But you’ll also find that our business impact goes beyond the work we do for our clients and is just as global as our team.
Some things we can offer you:
- Competitive compensation and performance based bonus structure
- Flexible working schedule
- A chance to shape employee engagement and employee experience best practices across the globe
- Catered lunch once a week in every office around the globe
- Company recharge days
About the opportunity
Customer Success is the real deal at Enboarder. We provide a consultative approach with our customers to become trusted advisors. This role is a hands on, client-facing role for our Corporate clients. Your focus will be building close relationships with your customers, understanding their objectives and driving best practices with them, as you help develop and evolve their content.
Our software is the vehicle for delivering rich mobile first content to employees and managers, and ROI for their business, so you will ensure they are using the platform to its absolute best to achieve their desired new hire and employee experiences. Your success will be measured by your customers' utilization of Enboarder, as well as their achievement of their outlined objectives - ultimately, this looks like a customer renewing their subscription with us, year on year and becoming Enboarder advocates.
While based in Austin, you will have global exposure to the rest of the business and will work closely with our teams in Sydney and London.
About you
First and foremost, you’ll live the same values as us (more about those under our company description). Our team culture is the most critical element as we move through this high growth phase. Following closely behind that is a passion for what you do, and motivation to do great things. We want people who are excited to get out of bed every day to be an integral part of the success here at Enboarder – We love Mondays just as much as Fridays here.
Enboarder is growing, so we are looking for a Customer Success rockstar with a natural aptitude to deliver a world class experience with a growth mindset. You will also need the ability to drive collaboration through cross-functional teams when crafting and solving complex client needs.
What you’ll need to be successful
- Experience in customer success or account management role(s)
- Experience in scaling, training and consulting efforts to corporate and enterprise market customers
- Delivery of training and education workshops to client groups
- Customer facing at trade shows and events when needed
- Outstanding communication skills - written, over phone/video conference and in person
- Proven consultative approach in previous role(s) - the ability to understand client needs, create and execute a plan that aligns to the client's objectives
- Start up experience, or experience with a company that thinks 'outside the box' - lateral thinking and willingness to roll up your sleeves are a must
- Your experience will be used to help scale processes and initiatives globally
- Previous experience working with product, marketing and sales teams to shape our product offering
- Track record of working with HR and/or a strong HR network, a big plus
- Ability to quickly learn how to use different tools and technology (we have lots so don’t expect you have used them before, but willing to pick it up quickly) e.g. Salesforce, Planhat, Intercom and JIRA.
Interested in Joining the Team?
Great, apply now! Someone from our team will reach out to you about the next steps.
The Enboarder team is made up of people who excel in a wide variety of disciplines. Each member of our team brings their unique perspective and passions to everything we do. We encourage you to apply even if you don’t feel that you meet every single requirement. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes. We want our employees to feel comfortable expressing their true selves and to come, stay, and do their best work with us. We hope you’re feeling excited about the opportunity to join our team!
Creating a safe and inclusive workplace is critical to the success of Enboarder and of our employees. It’s our aim to recruit, hire, and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other status protected by applicable law. As we learn and grow we’re committed to ensuring that these ideals are at the forefront of everything we do. All information collected during our application and interview process will be stored in accordance with the Privacy Act 1988 and Australian Privacy Principles.
Please reach out to talent@enboarder.com if you have any questions or concerns.