The RoleWe are seeking a highly motivated Onboarding Manager to join our team. You will be the first point of contact for new customers, responsible for guiding them through their lifecycle. Reporting to the Head of Customer Success, you will work hands-on with new brands to ensure they are set up for success—training them on the platform, helping them build the foundation for long-term value. This is a consultative, high-touch role that combines platform education with strategic enablement.Key ResponsibilitiesLead kickoff sessions to set expectations and understand business goalsTrain customers on test setup (price, content, shipping, offers) and platform best practicesHelp customers interpret analytics and test resultsDevelop tailored testing strategies aligned to customer objectivesOptimize onboarding processes and track core metrics to scale efficientlyCollect customer feedback to inform the product roadmapQualificationsProven track record in a customer-facing role (Onboarding, Customer Success, Implementation, consulting, or agency)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectively across multiple concurrent projectsExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with A/B testing concepts, data analysis tools (Tableau, Looker, SQL, or similar), or technical integrations is a plus