Salesforce is the leading AI CRM, empowering companies to drive customer success through the combination of human expertise and autonomous agents. We are looking for innovators passionate about transforming businesses through AI and leading workforce transformation in the agentic era. Agentforce is the future of AI, and we are looking for experienced professionals to help our customers navigate this next frontier.

About the Role

The Life Sciences Program Executive (PE) is a senior, client-facing individual contributor within the Global Life Sciences Acceleration Hub at Salesforce. In this role, you will expertly lead multi-workstream transformations, manage strategic accounts, and oversee complex enterprise implementations where precision is paramount and outcomes have direct C-suite visibility.

You will act as a strategic advisor to customers, partners, and internal teams, fully owning the end-to-end program P&L, leading the Salesforce project team, and governing the budget. Sitting at the helm of AI and Agentforce transformations, you will help Life Sciences organizations accelerate drug commercialization, streamline field engagement, and modernize clinical and commercial operations. Success in this role is defined by consistent delivery, proactive risk management, and the ability to build strong customer confidence.

Responsibilities

• Drive AI & Agentic Delivery: Actively leverage AI tooling and agentic workflows to optimize program delivery, reduce manual overhead, and model the productivity gains our Life Sciences customers aim to achieve.
• Govern Program Strategy: Create the program strategy, management approach, and governance models. Guide executive and program-level stakeholders to align on clear objectives, outcomes, and KPIs.
• Own Customer Outcomes: Serve as the executive-facing delivery contact for the engagement. Manage communications up to the CxO level regarding expectations, performance, and issue resolution.
• Elevate Team Performance: Lead, inspire, and mentor cross-functional Salesforce Professional Services teams, contributing to methodologies that improve service delivery across strategic accounts.
• Manage End-to-End Delivery: Oversee full service delivery to meet all contractual commitments. Maintain financial accountability for bid-versus-delivered margins.
• Drive Adoption & Consumption: Translate delivered value into measurable adoption of AI and agentic capabilities. Align IT strategy and governance with deep Life Sciences industry expertise to ensure customer impact.
• Proactively Mitigate Risk: Anticipate and manage risks to both Salesforce and the customer, taking decisive action and providing actionable recommendations to leadership.
• Expand Business Value: Proactively identify and develop new opportunities that deliver mutual value, partnering cross-functionally with Sales, Success, Technology, and Product teams to maintain alignment as One Salesforce.

Required Qualifications

• Bachelor’s degree or equivalent practical experience.
• 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes.
• 5+ years of direct Life Sciences industry experience (pharma, biotech, medtech, or related sectors), with the ability to engage credibly at the executive level on commercial, regulatory, and operational priorities.
• 5+ years of experience leading large, cross-functional delivery teams across multiple geographies and workstreams, including third-party system integrators.
• Proven track record of successfully leading large, complex enterprise programs (budgets of $10M+).
• Demonstrated experience managing program financials at the engagement level, including forecasting, revenue control, earned value analysis, and margin management.
• End-to-end knowledge of system development, implementation, and operational readiness within regulated Life Sciences environments.
• Strong executive presence and communication skills, with the ability to facilitate data-driven conversations around budget, resources, timelines, and outcomes with technical, commercial, and regulatory audiences.
• Ability to operate as a fully dedicated, client-facing individual contributor.
• Ability to travel approximately 25%, depending on customer needs.

Preferred Qualifications

• Hands-on experience delivering Agentforce, AI platforms, or equivalent enterprise technology implementations, with the ability to advise Life Sciences customers on digital transformation.
• Deep knowledge of Life Sciences commercial operations, including field engagement, HCP engagement, territory management, MSL workflows, compliance controls, and data-driven insights.
• Experience with Life Sciences Cloud or equivalent CRM platforms purpose-built for the pharma and biotech industries.
• PMP, PgMP, SAFe certification, or equivalent program management methodologies applied at scale.
• Salesforce platform certifications (e.g., Admin, Sales Cloud, Service Cloud, Life Sciences Cloud). Note: Certifications are required for the role but can be obtained through our global education reimbursement program.
• Experience operating in outcomes-based or fixed-fee delivery models where margin is established at the proposal stage and maintained through execution.
• Strong negotiation and conflict resolution skills, including change order negotiation, scope dispute resolution, and steering committee facilitation.