The Experience

Join our team and contribute to the operational excellence of the Salesforce GovCloud! Are you passionate about ensuring the reliability and performance of mission-critical cloud services? Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team, supporting our GovCloud environment. As a key member of our Site Reliability organization, you'll play a vital role in maintaining 99.99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data. We foster a collaborative and innovative culture, where you'll work alongside skilled engineers to solve complex problems and drive continuous improvement.

Please Note: This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process.
Shift Requirements: This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials.

GovCloud Incident Response (GIR) maintains critical infrastructure stability through incident management, automated alerting, collaborative smart-hands support, thoughtful retrospectives, and sustainable long-term remediation strategy.

What You'll Actually Be Doing

• Maintain system reliability and high performance across customer-facing services by supporting foundational infrastructure health.
• Lead incident response efforts during major operational events (e.g., Sev0/Sev1) and collaborate in post-incident reviews to drive problem resolution.
• Populate and participate in Root Cause Analyses (RCAs) and partner with Global Solutions teams to implement preventative solutions.
• Ensure Site Reliability engineering activities align with organizational compliance, security standards, and operational guidelines.
• Demonstrate passion for collaborative problem-solving and addressing complex technical challenges across cross-functional teams.
• Mentor and collaborate with teammates to explore emerging technologies, foster continuous learning, and support professional growth.
• Adapt to dynamic, fast-paced operational needs while prioritizing competing tasks effectively.
• Work to automate detection and resolution of recurring issues in the production environment.
• Collaborate on improving existing workflows to streamline engineering practices and minimize operations and engineering toil.

You're Our Person If...

• You're a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship, and you agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.
• You have a related technical degree.
• You have demonstrated experience with enterprise-scale internet service operations or systems engineering.
• You have expertise in TCP/IP related technologies (networking protocols, network programming, etc.).
• You have command-line expertise and administration knowledge of Unix variants (Linux/Solaris/BSD) systems (e.g., Red Hat Enterprise Linux and Solaris).
• You have solid comprehension of security monitoring systems and infrastructure administration.
• You have effective written and verbal communication skills with a focus on collaborative teamwork.
• You're familiar with Incident Management principles and IT service operation frameworks.
• You can support a 24/7 high-availability operational environment, including shift and on-call rotations as needed.
• You have experience provisioning, operating, and running AWS/C2S based infrastructure and systems.
• You're proficient in scripting or programming languages such as Python, Go, or similar technologies.
• You have an open mindset toward leveraging AI technologies to enhance engineering productivity and continuous learning across technical domains.

Even Better If...

• You have prior Chef/Puppet or automated deployment experience.
• You have prior Jenkins/Bamboo/Spinnaker pipeline execution experience.
• You have experience supporting and maintaining monitoring and alert systems.
• You have experience supporting and maintaining Java applications.
• You have hands-on experience configuring and running AWS, using the CLI/SDKs.
• You hold certifications in Linux+, RedHat, and AWS.
• You have experience supporting and leading Kubernetes based applications and services.
• You've taken part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders.
• You have working knowledge of and interest in resilience engineering, including concepts such as Safety II — looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems.
• You're familiar with Agile process and DevOps.
• You have experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows.
• You have advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready.

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV.