Enterprise Account Executive – Service Cloud (Customer Service, Contact Center & AI)

We are looking for an experienced Enterprise Account Executive with a strong background in Customer Service, Contact Center and AI solutions, who can help accelerate the growth of our Service Cloud business.

Key responsibilities:

• Generate new business opportunities, build pipeline and expand relationships with existing customers..

• Partner closely with Core Account Executives to develop account strategies and drive joint pipeline generation..

• Own the sales cycle from qualification through negotiation and closing..

• Act as a trusted advisor to customers looking to transform their Customer Service, Contact Center, ITSM and HR operations..

• Engage C-level executives in strategic conversations about Customer Experience, AI, automation, omnichannel engagement, Voice and Digital Channels..

• Collaborate with Solution Engineers, Customer Success, Partners and cross-functional teams to position the full Salesforce Service portfolio..

Required experience and skills

• Proven track record selling Customer Service, CX and Contact Center solutions, including CCaaS, Digital Engagement, WhatsApp, Voice, ITSM, HR Service Delivery and customer service automation..

• Strong technical understanding of Contact Center platforms, telephony integrations, omnichannel routing, AI-powered customer service and workflow automation..

• Familiarity with Salesforce Service Cloud capabilities, including Case Management, Agent Workspace, Knowledge, Digital Engagement, Service Analytics and Agentforce..

• Consultative selling experience, strong business acumen and the ability to manage complex sales cycles and executive-level negotiations..

• Experience selling into Commercial accounts across multiple industries..

• Excellent communication, storytelling, negotiation and closing skills..

Preferred background:

• candidates who have worked for a Contact Center technology provider, such as NICE, Genesys, Five9, Cisco, Amazon Connect, Zendesk, Oracle or Avaya. Experience with Salesforce Service Cloud, Data Cloud, Marketing Cloud or Agentforce would also be a plus.
• For this role, Contact Center and CCaaS expertise are especially important.
• Someone who understands the market, our competitors and the technical challenges customers face, and who can engage confidently with both business executives and technical stakeholders.