The “Qualified Success Architect, University” will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.

What You Will Be Doing:

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves

• Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources

• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs

• Maintain and update partner certification paths within Qualified University, keeping partner-facing content current

• Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community

• Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey

Qualifications:

• 3-7 years of SaaS software experience

• Prior experience in customer success, customer education, or a similar customer-facing role — experience with the Qualified platform is a strong plus

• Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience

• Highly organized, with the ability to manage a high volume of ongoing content updates across a large library

• Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience

• Experience with content or course authoring tools is a plus

• Interest in community engagement is a plus

• Must be willing to work in a fast-paced startup environment with multiple roles

• You possess a bachelor's degree

• Passion for making customers successful with software solutions