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Onboarding Associate

Sendoso

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Operations

Costa Rica · Remote

Posted on Friday, September 15, 2023

About Your Role:

The Onboarding Associate will partner with our Strategists and our Customers to help create a high level of customer satisfaction, successful product use, and customer adoption. You will be a member of Onboarding professionals supporting a shared portfolio of customers working collaboratively to understand onboarding criteria, address questions, resolve issues, provide strategy cases and serve as additional trusted advisors. For you, this is a career- defining opportunity to join us at an essential moment and have a significant impact. You will have experience with Software as a Service (SaaS) and you will gain a great deal more experience and professional development in this role.

Sendoso uses an EOR (Employer of Record) in Costa Rica.

Who You Are:

An aspiring client-facing professional with the ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.
Eager to learn - Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
An energetic and creative individual, possessing natural curiosity with the ability to learn quickly.
Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture.

Your Typical Day:

Onboarding Support: Onboarding Associate will assist in fielding customer emails and helping to resolve customer challenges as much as possible. Your Onboarding Strategist will field emails to you when needed so you can field to the appropriate teams, they will retain their position as the customer’s point person for resolution.
Customer Value: Onboarding Associates will work hand in hand with Onboarding Strategists to help the customer feel confident during their onboarding journey. This includes, but is not limited to creating playbook guides, success stories, value reports and more. They will also be ensuring positive and proactive communications and overall support Onboarding Strategists needs.
Growth Initiatives: This team works closely with all customer facing roles including Sales, Customer Success Managers and Account Managers. You will help to pull customer usage data and prep customer presentations.
Product Feedback and Direction: Because of our Onboarding Strategist's deep understanding of both our product and our customers, they are in a position to field feedback and identify product opportunities and relay that information across the organization.

Experience:

Minimum of 1 year of SaaS experience
You are customer obsessed - always striving to do the right thing
You excel in problem solving and have strong analytical skills - continuously thinking “how can I make this better? How can we improve this?”
Highly resourceful, entrepreneurial and driven
Bachelor’s degree in a relevant field is preferred
Experience maintaining valuable and outcome-based relationships with a diverse customer account base
Outstanding task management skills across a varied set of responsibilities
Passion for working with leading edge, web-based technologies and a desire to understand Sendoso’s benefits, use cases, and business and technical elements
You learn quickly and are excited to take on challenging new projects
General knowledge and comfort level working in software applications i.e. Salesforce, Zendesk
Specifically, comfortable with Google Slides, Sheets and Docs.

How We Work

• We work sane, sustainable and flexible working hours.

• We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries.

• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.

• Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time.

• You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals.

• We provide comprehensive benefits to reward and support our employees.

Who We Are

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.

Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

We are unable to hire in the following states at this time: HI

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.