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Implementation Project Manager

Slang.ai

Slang.ai

Operations
New York, NY, USA
Posted on Monday, July 1, 2024
Company Summary:
Slang.ai is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. At Slang.ai, we foster a culture of innovation, inclusivity, and growth, ensuring that every "Slangsta" (employee) feels valued and connected to our broader AI driven impact.
What Your Experience Will Be:
As an Implementation Project Manager at Slang.ai, you will play a crucial role in the successful onboarding of new clients. Your experience will be dynamic, multifaceted, and rewarding, involving a blend of project management, client relationship management, and technical understanding. You will work within the Customer Experience department, engaging with various internal teams, such as Product and Sales, to ensure a cohesive customer journey. This role is remote and may require occasional travel to visit clients or for company offsite meetings.
Why You Belong Here & How You Will Grow:
At Slang.ai, you believe that trust is a foundational layer to any relationship starting internally and through your touch points with each prospect. We cultivate a culture where every Slangster has a deep sense of pride in their achievements with humility. Our team is collaborative, supportive, and driven by shared goals fostering an abundance mindset in addition to belonging and inclusivity. We offer experiences and benefits designed to foster a sense of community both within and outside the organization. Learner Fervor represents our strongest attribute for growth, as we challenge each employee to take every opportunity to learn especially when it's hard. You will grow not only as a professional but also as an individual. We support and foster opportunities for learning and development, aligning with your career aspirations. From weekly team trainings to 1:1 coaching sessions with your manager or peers, company wide workshops, we will help your journey in finding purpose in your work and achieving your fullest potential.

What Success Looks Like

  • Client Engagement: Establish and maintain clear and consistent communication with clients throughout the implementation process, ensuring they are informed, comfortable, and confident in each step.
  • Project Management & Execution: Deliver projects on time, within scope, while exceeding client expectations. Proactively identify and mitigate risks, effectively managing resources, and ensuring seamless communication across all stakeholders to drive project completion and client satisfaction.
  • Customization & Configuration: Develop comprehensive project plans with detailed timelines, milestones,, and risk management strategies while also refining these processes to enhance efficiency and client satisfaction. This strategic focus ensures that each project is executed with precision while also driving improvements in project management methodologies.
  • Training & Support: Success in this strategic opportunity entails not only delivering impactful training sessions that empower new clients to use our software effectively but also developing a robust training framework. This framework should seamlessly integrate into the entire customer journey, enhancing client engagement and satisfaction.
  • Performance Tracking & Reporting: Track project progress against established milestones and timelines, ensuring that all tasks are completed on schedule and within scope.
  • Client Relationships & Championship: Be an expert of our customers’ team. Make strategic recommendations respectfully while having a ‘take it off their plate’ attitude and driving outcomes for their business through a thoughtful and customized rollout of slang.
  • Continuous Improvement: Continuously evaluate and refine onboarding processes and project management practices to improve efficiency, effectiveness, and client outcomes.

What You Will Bring:

  • Experience: 3+ years of onboarding or customer success experience with a proven track record of exceeding targets.
  • Traits and Behaviors: Customer-centric mindset, strong organization skills, attention to detail, time management, responsiveness, empathy, and experience working cross functionally.
  • Adaptability: Thrives in a fast-paced and ever-evolving startup environment and excels under pressure.
  • Coachability: Open to feedback, self-motivated, and innovative in your approach.
  • Communication Skills: Strong in both written and verbal communication, a good listener, assertive, persistent, and persuasive, with a high EQ.
  • Preferred Experience: Experience in SaaS or hospitality (Hotels or restaurants) is a plus.
How Work Affects My Life:
Your role as an Implementation Project Manager will not only shape your professional trajectory but also enhance your personal well-being. We offer competitive compensation, including various rewards and benefits, to reflect your value to the company. By joining Slang.ai, you’ll find your work meaningful and aligned with your personal goals, shaping a positive worldview and reinforcing your sense of worth by helping businesses more efficiently serve their customers and alleviate pain for their staff.
Our Vision
Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. (shudder) That’s why we started Slang.ai. We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).
We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human-centered design above all else while fostering constant learning and growth. Sound like something you’d like to be part of? Get on board.
Our Values
Overachiever Fever. We’re overachievers (we don’t know any other way)
Learner Fervor. We take every opportunity to learn (especially when it’s hard)
Humility Ability. We approach each other with curiosity and openness (know-it-alls not welcome!)
SMB MVP. We’re an expert member of our customers’ teams (we earn their trust)